Director, Change Management Gateway & Satellite

Position Overview

We are seeking a Director of Change Management to lead a critical operational function responsible for governing all changes across our Gateway (ground segment) and Satellite (space segment) domains. This role owns the end-to-end change lifecycle — from intake and risk assessment through scheduling, execution, and post-implementation review — ensuring every change protects network availability and achieves a high rate of successful, non-disruptive implementation.

The ideal candidate will serve as the authoritative change-control authority and chair of the Change Advisory Board (CAB), ensuring that changes to gateways, satellites, and payloads meet defined readiness, risk, and rollback criteria before they are approved and deployed to the live network.

Key Responsibilities:

Lead the design, governance, and continuous improvement of the enterprise change management process spanning Gateway and Satellite/Payload domains

Chair the Change Advisory Board (CAB), facilitating cross-domain review, risk assessment, and Go/No-Go authorization for all normal, standard, and emergency changes

Establish and enforce change policies, risk-classification criteria, maintenance windows, and rollback/back-out requirements to safeguard network availability, with all changes recorded and managed in Jira in line with the FCAPS operations standard

Own the forward schedule of change, coordinating gateway, RAN, satellite, and payload changes to prevent conflicts and minimize customer-facing service impact

Provide final Go/No-Go authorization for changes based on readiness, risk, blast radius, and rollback assurance across Gateway and Satellite domains

Ensure repeatability, traceability, and auditability of all change records, approvals, and post-implementation reviews

Lead post-implementation reviews and root-cause analysis of failed or rolled-back changes, driving corrective actions and measurable improvement in change success rate

Collaborate with Service Delivery, Service Assurance, Network and Satellite Operations, and R&D to align change readiness, validation evidence, and deployment sequencing — including gating changes on Golden Beam Acceptance outcomes where service beams are affected

Prevent unauthorized, high-risk, or insufficiently planned changes from reaching the production network

Define and report change management KPIs — change success rate, change-related incidents, emergency-change ratio, and schedule adherence — to executive stakeholders

Build, lead, and mentor the change management team, promoting a disciplined change culture that positions change control as a critical safeguard of network availability

Qualifications

Education:

Bachelor’s degree in Electrical Engineering, Telecommunications, Systems Engineering, or a related technical field

Master’s degree in Engineering Management, Business Administration, or a related discipline preferred; ITIL certification (Change/Release Management) strongly preferred

Experience:

Minimum of 15+ years of experience in telecommunications, satellite communications, or network operations, including significant experience owning change or release management

At least 5+ years leading change management, CAB governance, or operational readiness functions in a complex, mission-critical environment

Preferred Qualifications:

Experience governing changes across both ground-segment (gateway/RAN) and space-segment (satellite/payload) systems

Strong background in ITIL-aligned change, release, and configuration management practices

Experience implementing change automation, CAB workflows, and forward-schedule tooling (e.g., ServiceNow or Jira)

Familiarity with complex network architectures, maintenance windows, and satellite pass/contact scheduling constraints

Proven ability to reduce change-related incidents and improve change success rate across a live production network

Soft Skills:

Strong leadership and team-building capabilities

Sound judgment and decisiveness to authorize or halt changes, including under emergency-change and time-critical conditions

Proven ability to collaborate across cross-functional technical teams

Strong interpersonal and stakeholder management skills

Excellent written and verbal communication skills

Meticulous attention to detail to ensure the accuracy and completeness of change records and risk assessments

Ability to manage competing priorities in a fast-paced environment

Technology Stack:

IT service management and change management platforms (e.g., ServiceNow, Jira Service Management)

Understanding of gateway/RAN and satellite/payload architectures and their operational change constraints

Change scheduling, CMDB, and configuration management tools and workflows

Familiarity with network monitoring, availability, and incident management platforms

Dashboards and reporting tools for change KPIs, success rates, and availability impact analysis

General knowledge of distributed systems, network integration, and release/deployment pipelines

Physical Requirements

Ability to work in a standard office environment and use a computer for extended periods

Ability to work in a network/satellite operations center environment as needed

Ability to lift up to 25lbs

Capability to participate in virtual and in-person meetings

Will require extensive travel based on business needs

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.