Events Producer
What's the opportunity?
We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI.
In this role, you'll partner closely with senior producers to bring events to life—from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.
This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.
What will I be doing?
Produce and execute Intercom's brand events, including hosted experiences, product launches, conferences, and pop-ups
Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show
Support the delivery of hybrid events with both in-person and livestream experiences
Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R&D teams
Coordinate with production vendors and agency partners to ensure seamless execution
Manage attendee experience, registration, ticketing, speaker logistics, and event operations
Help maintain production timelines, budgets, and project plans across multiple concurrent events
Track event performance and contribute to post-event reporting and learnings
Support flagship programs such as Pioneer and other strategic company events
Help build scalable event processes, documentation, and production playbooks
Travel up to 30% to support onsite event execution
What skills do I need?
3+ years of experience producing live events, conferences, field marketing events, or brand experiences
Experience managing event logistics from planning through onsite execution
Familiarity with live event production, including AV, staging, run of show, and vendor coordination
Experience working with external vendors, venues, and production partners
Strong project management skills with the ability to prioritize multiple deadlines
Experience collaborating across cross-functional teams
Familiarity with registration, ticketing, and event technology platforms
Excellent organizational skills and attention to detail
Calm under pressure with a proactive, solutions-oriented mindset
Strong communication skills and a passion for creating exceptional attendee experience
Bonus skills & attributes
Experience producing B2B marketing events or conferences
Experience working at a SaaS or technology company
Experience supporting hybrid or livestreamed events
Familiarity with AI tools that improve event planning, production, or content creation
Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar)
Multilingual (French or German)
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $118,00 - $141,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.