Global Workplace Lead

THE ROLE:

We're looking for a hands-on Global Workplace Lead to own workplace experience across all Modal offices. You'll manage our Workplace Experience team and set the tone for the day-to-day operations, programs, and physical environments that make each location thrive. You care as much about how a space feels as how it functions, and bring the same taste and judgment to our offices that we bring to our product. You'll develop a deep understanding of what each office actually needs, and build trusted relationships with local leads and cross-functional partners across the organization.

WHAT YOU’LL DO:

- Manage and develop a team of workplace services professionals: setting direction, coaching performance, and building a high-functioning team.

- Own operational quality across every office by tracking service levels and space utilization, spotting patterns, and fixing the underlying causes of recurring problems.

- Stay ahead of what the business needs next by keeping a pulse on both local realities and company-wide priorities.

- Build the global budget and vendor strategy for workplace experience, and hold contractors and service providers accountable to clear performance expectations.

- Guide workplace experience through major transitions, including new office openings and relocations.

- Shape how Modal's brand and culture show up physically — bringing the same clarity, craft, and attention to detail to our spaces that we bring to our product.

- Synthesize data, stakeholder input, and business context into recommendations for continuous improvement.

REQUIREMENTS:

- 5+ years in workplace, facilities, or office operations, ideally at a high-growth tech company where you built programs rather than inherited them.

- 2+ years of people management, including leading team members through office moves or openings.

- Experience overseeing workplace operations across multiple offices, ideally in more than one country.

- Strong taste and judgment — an instinct for what looks and feels like Modal.

- A clear willingness to take a hands-on approach and dive into the details.

- Demonstrated ability to influence cross-functional partners and translate company strategy into effective local execution.

- The ability to thrive in a fast-paced workplace with rapidly changing priorities.

- Excited to be in an in-office role, collaborating with team members IRL.

- Willing and able to travel to Modal offices globally.