Manager - Social Commerce Sales & Operations
We are looking for a Social Commerce Manager to manage and grow live commerce initiatives and activities across TikTok, Shopee, and Lazada, working closely with both clients and external live commerce agencies. This role is the key bridge between clients, internal teams, and outsourced agencies - supporting co-planning, alignment on promotions and stock, and performance analysis to drive sales growth.
Key Responsibilities:
Client Account Management
Serve as a key contact for assigned clients to align on commercial goals, promotions, pricing, and live commerce plans
Coordinate client inputs such as KOL list, product priority, key messages, selling angles, and campaign timelines and ensure operational readiness
Provide performance updates, insights, and recommendations to clients
Support preparation of campaign proposals, recap decks, and regular business reviews
Live Commerce Planning and Agency Coordination
Co-plan live commerce campaigns with outsourced agencies
Align campaign objectives, product focus, and promotional mechanics with client goals
Manage live commerce calendars and campaign readiness
Track agency deliverables and timeline
Performance Analysis and Optimization
Monitor and analyze live commerce KPIs to propose contingency plans
Review campaign results with agencies and clients to identify areas of improvement
Translate data into actionable recommendations
Maintain clear reporting and documentation
Stakeholder Management
Coordinate with internal teams to support smooth campaign execution by agencies
Ensure clear communication across stakeholders
Stay updated on platform tools, trends, and best practices
Requirements:
6 years+ of relevant experience
Experience from a media agency, digital agency, or live/social commerce-focused environment
Experience in account management or client servicing
Understanding e-commerce operations and live commerce mechanics
Familiar with online marketplaces (TikTok, Shopee, and Lazada platforms)
Comfortable working with data and performance reports
About aCommerce
aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands.
Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.