Office Manager & Security Coordinator
Role Overview: The Office Manager & Security Officer will serve as the primary point of contact for both day-to-day office operations and security protocol implementation for Cohere's Ottawa office. This hybrid role ensures seamless front-facing operations while maintaining compliance with Canadian industrial security standards for government contracts. The position combines administrative excellence with security expertise to create a welcoming, secure, and productive work environment.
Key Responsibilities:
Front-Facing Operations & Vendor Management:
- Direct oversight of cleaners, food & beverage program, suppliers, and maintenance vendors
- Coordinate room setups (snacks/water), manage external visitor logistics, and ensure office cleanliness/organization
- Lead internal communication channels (Slack: #office-Ottawa, #celebrations) and disseminate company-wide updates
- Handle shipping and logistics, including laptop distribution for new hires and managing returns
Security Compliance & Protocol Implementation:
- Ensure compliance with security policies, procedures, and regulations for handling classified information aligned with PSPC and Contract Security Program (CSP) requirements
- Oversee security screening processes for employees, contractors, and visitors
- Enforce access controls, secure storage, and transmission protocols for sensitive materials
- Report security incidents to relevant authorities (e.g., CSP, Canadian Security Intelligence Service) as required
- Maintain accurate security records, including clearance coordination, training logs, and incident reports
- Provide back up to the Company Security Officer
Office Management & Inventory:
- Maintain food, office, and cleaning supply levels; track usage and reorder proactively
- Conduct office tours and serve as primary in-person point of contact for new employees
- Oversee incoming/outgoing mail and package handling
- Provide on-site support for off-sites and events as needed, collaborating with hosting teams on security, access, onboarding, and guest logistics
Events, Culture & Community:
- Organize monthly social events (e.g., Pride Party, holiday celebrations) and "moments of delight" for team morale
- Manage event execution with security considerations for internal and external gatherings
- Coordinate guest experiences and visitor logistics
- Oversee mail management and package handling
Qualifications & Requirements:
Mandatory Requirements:
- Canadian citizenship and current residency in Canada
- Valid Reliability Status with familiarity with CSP/PSPC frameworks
- 2+ years of experience in security operations (government/industrial security preferred)
Preferred Qualifications:
- Experience managing vendors, facilities, and office operations
- Familiarity with government contract security requirements
- Strong event planning and community engagement skills
- Excellent communication and interpersonal abilities
Application Note: Only candidates meeting the citizenship and residency requirements will be considered. Candidates must be able to work in Ottawa and may be required to pass additional security screening for government contract compliance.