Platform Engineer

Your opportunity for impact:

In this role, your primary impact comes from designing, driving, and operating our internal AI infrastructure. This includes managing our AI Gateway, MCP servers, agentic workflows, and the supporting cloud services that let NetDocuments teams safely adopt AI in their day-to-day work.

What your contributions will be:

You'll operate the AI gateway that fronts internal large language model traffic, including identity integration with Microsoft Entra ID, API key management, and the availability, latency, and capacity of the service. You'll build and maintain the MCP servers and agentic workflows that connect internal systems and data to AI tools, establishing the patterns and guardrails that keep them secure as they move from prototype to production.

You'll partner with our Corporate AI strategy team to get new AI use cases reviewed, approved, and provisioned, coordinating with Security, Compliance, and Legal along the way. When something breaks, you're the first responder, and you'll maintain the runbooks and cross-training that keep that response from depending on any one person. You also own the reporting arm of the platform, and you'll document it well enough that it doesn't live only in your head.

Required experience and education:

4-5 years running a cloud production service that other teams depend on, including on-call ownership (AWS or Azure)

Experience with authentication and access management (OIDC, OAuth, SAML, or similar)

Backend engineering in Python or Go, with infrastructure as code and containerized deployment

Hands-on experience with AI tooling or agentic systems, such as MCP servers or AI agents

Familiarity with observability practices like metrics, logging, and tracing

Strong documentation and cross-team communication skills

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Ideally you will have:

Experience with an API gateway — this space is still new, so general familiarity matters more than depth with any specific product

Microsoft Entra ID specifically, as it is our identity provider

Large language model API behavior, including token accounting, streaming, and context limits

Data loss prevention or data classification on a request path

SOC 2, ISO 27001, or FedRAMP environments

SQL or Snowflake

What You’ll Love About NetDocuments

The People!

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO (typically 3 to 4 weeks a year)

10 paid holidays

Monthly contributions for life activities & wellness

Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is:  $110,000 - $120,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-ONSITEEqual Opportunity