Senior Manager, Quality Engineering
Location:
- Remote - United States
ABOUT THE ROLE
As we grow into banks and expand globally, quality is becoming increasingly important. We're looking for a Senior Manager, Quality Engineering to own quality across our platform and our customer-facing delivery.
You will lead a globally distributed QA team across web, mobile, and manual testing, and set the standards, strategy, and governance that make our quality credible to banks: documented test plans, coverage metrics, release gates, and audit-ready evidence. You'll partner closely with Engineering, Professional Services, and our customers to make sure every product change and every bank integration is correct, well-documented, and formally accepted.
WHAT YOU'LL BE DOING
- Own end-to-end QA strategy across the platform and customer-facing delivery, spanning a globally distributed team of QA engineers.
- Establish and maintain quality governance appropriate for regulated financial institutions: test strategy standards, coverage metrics, release criteria, and audit-ready evidence.
- Own incident response for quality-related issues: triage, root cause, future prevention, and clear post-incident communication.
- Partner with engineers to strengthen test automation, CI/release gating, and regression coverage for a real-time, high-throughput platform.
- Partner with Professional Services and Post-Sales team to support UAT, structured acceptance testing, and integration validation for bank and enterprise deployments.
- Play a pivotal role in shaping our engineering culture, ensuring high quality standards are upheld across the organization.
WHAT YOU'LL NEED
- 8+ years in software quality, with 2+ years managing QA or Quality Engineering teams.
- Experience owning quality for a regulated domain like banking, payments, or fintech. Familiar with audit, UAT, and documented test governance.
- A strong quality engineering mindset: test automation, CI/CD gating, and coverage measurement, balanced with structured manual and exploratory testing.
- Hands on experience building test automation using Cypress or similar tools
- A track record of building high-performing, distributed teams across multiple time zones and cultures.
- A metrics-driven approach: comfortable defining and reporting on quality KPIs