Solutions Consultant (German Speaking)

THE ROLE:

We're seeking commercially sharp Solutions Consultants to be trusted advisors to our customers, optimizing how Synthesia's platform best fits within their business environments and unlocking value across multiple workflows.

As a Solutions Consultant, you'll be the strategic advisor who helps customers see where Synthesia creates the most impact across their organization. You'll run in-depth discovery and facilitate strategic workshops with senior stakeholders to uncover priorities and opportunities; design how Synthesia optimally solves their most pressing challenges; lead enablement that drives real behavior change and adoption; and own the path from deal close to first successful workflow and beyond.

Discovery & Strategic Workshops

- Conduct in-depth, discovery conversations and facilitate workshops with senior stakeholders and practitioners to uncover business priorities, current workflows, technical constraints, and success metrics.

- Design and lead sessions that help customers envision how Synthesia supports a variety of workflows: whether for enablement, communications, training, operational efficiency, or other business functions.

- Build advisory relationships through thoughtful questioning, active listening, and demonstrating deep understanding of customer priorities, constraints, and competitive landscape.

Change Management & Adoption Readiness

- Assess organizational readiness for change; identify adoption blockers and enablement gaps across teams and functions.

- Develop rollout strategy that account for organizational structure, culture, and governance requirements.

- Advise on stakeholder alignment, communications strategy, and success metrics that drive sustainable adoption.

Enablement, Adoption & Early Value

- Own the path from signed deal to first live workflow, ensuring customers reach value quickly and build momentum for broader adoption.

- Lead impactful enablement sessions focused on customer workflows, priorities, and use cases, driving sustainable behavior change and real usage.

- Establish the conditions for repeatable usage, champion development, and broader rollout across teams and workflows.

Unlock Expansion & Strategic Account Growth

- Identify additional teams, workflows, and use cases where Synthesia can deliver more value; define the right starting point and a credible path to broader adoption over time.

- Stay close to strategic accounts where deeper solutioning and partnership unlock adoption and expansion opportunities.

- Position yourself as the go-to resource for how to maximize Synthesia's impact across their organization.

Build Repeatability & Drive Quality at Scale

- Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality and efficiency across engagements.

- Build the tools, playbooks, and templates that make the function more repeatable: demo environments, workshop facilitation guides, onboarding playbooks, and solution libraries.

- Turn customer insights into structured feedback for Product, Marketing, and Sales that shapes our roadmap, positioning, and go-to-market strategy.

Cross-Functional Leadership

- Align with Customer Success on adoption risk, rollout design, and expansion opportunities; act as the connective layer ensuring strategic context carries through handoffs.

- Partner with Account Executives to define deal strategy, assess opportunity stage, and provide visibility on deal risks and timelines.

- Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes based on field insights.

WHAT WE ARE LOOKING FOR

- 4+ years in Solutions Consulting, Management Consulting, Enablement, or a similar customer-facing role.

- Strong relationship builder who earns trust, asks insightful questions, listens actively, and demonstrates genuine curiosity about how customers work and what matters to them.

- Excellent workshop facilitation, presentation, and communication skills, in person and remote; ability to explain complex concepts clearly to technical and non-technical audiences.

- Self-motivated and organized; ability to manage multiple customers and initiatives simultaneously while maintaining relationship depth.

- Consultative problem-solver who brings clarity to ambiguity; bias for action and high ownership.

- Collaborative mindset; thrives working with CSMs, AEs, Product, and other teams to drive customer and company success.

- Comfortable across SaaS, AI, and enterprise technology environments.