Technical Account Manager
The Role You’ll Play
As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody.
Manage a designated portfolio of customers and build relationships that support their long-term success
Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed
Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices
Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives
Maintain current technical knowledge of Mindbody products, partners, and services
Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs
Collaborate with internal teams to share knowledge, strengthen best practices, and resolve customer needs
Advocate for customers by communicating product, service, and process improvement opportunities with a solution-focused approach
The Experience You Bring
3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
Familiarity with Mindbody’s core software products or experience supporting similar software platforms is preferred
Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals
Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism
Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
Experience coordinating projects, balancing competing priorities, and meeting customer and internal deadlines
Ability to collaborate across teams and organizational levels, support change management, and advocate for customer needs
Experience with basic SQL, Application Integration Programming (API), Partner Solutions, cross-regional implementation and support, or Datashare implementation and support is preferred
Pay transparency
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $55,700 to $66,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
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